Redmine Requirements Management Tool Code Pushes Are

If you wish to send out automated messages to your clients about the changes to their project, or simply notify them about how soon their issue will be looked into outside working hours, this can be set up on Redmine.

If youre not retaining clients, all the hard work that went into acquiring them goes down the drain.

Providing robust, memorable and fast support is imperative to client retention and the mode of support you provide and how streamlined it is will go a long way in this regard.

If youre interested, we already have a detailed post on how we use Redmine for project management.

The open-source nature lets you add your companys touch into the system and it still is a package that has most of the features and functionalities built in.

And to top it all, it costs nothing to build and run while the premium ticketing systems like Zendesk can burn a hole in your pocket, especially if youre just starting up.

Manually creating a new project for every new account is simply not an option, at least when Redmine can do this in a fully automated manner.

We have configured Redmine to handle project creation by automatically adding new sub projects under a parent project each time a new user signs up on CrawlBoard.

The advantage to using LDAP is that the data for an entire organization can be fit into a central repository which is accessible from anywhere on the network.

Not everything that you do internally needs to be shown to the clients and this is exactly why we use access controls on Redmine.

With access controls, you can set custom rules based on the role of a particular user in a project.

For example, members of your organization would be super users on all the projects whereas clients are a step below, with admin access to their respective projects.

You can further control the accessibility of various individual data fields per ticket, based on the assigned roles.

This is why there is a need to further segregate different tasks.

Although this might sound like a simple feature, it goes a long way as far as support ticket management is concerned.

Trackers like Bug, New Feature, Change Request, and so on aid in prioritization and assignment of tasks.

We have integrated Redmine with our company email so as to notify all the parties involved when a ticket is updated.

Ticket updates are received as a single chain email which includes relevant fields like the ticket ID, status message and so on.

The integration allows for seamless communication between the email setup and Redmine so that replies to the email are tracked on Redmine and vice versa.

Redmine Requirements Management Tool Code Pushes Are

You can have your Continuous Integration module integrated with Redmine so that all the code pushes are automatically logged in the ticket.

This makes it easier for anyone in your organization to understand whats going on with a particular ticket even if heshe hasnt worked on it before.

This way, issue resolutions wont face blocks even if the particular member of your organization who was handling the ticket isnt available.

We have enabled activity tracking in Redmine to track and monitor the history of updates on projects.

Activity per project enables you to have a holistic idea about the project, which is imperative to providing great customer support.